SHIPPING       

cost 
domestic shipping is free for all print orders. 
international shipping charges will be calculated at checkout depending on the weight and distance of the order. 

tracking numbers
you will always receive a tracking number for your order via email. if you do not receive a tracking number within 7 days of your order, please contact ayakagiiart@gmail.com                                                                        

processing time
prints sized 8x10 and below are shipped within 3-5 business days unless noted otherwise.
prints sized 11x14 and up are shipped within 7-10 business days unless noted otherwise.

 

RETURNS

all sales are final                                                                                                 
we accept exchanges for product damaged during transit or delivery, or if item was shipped to the incorrect address.

exchanges
to be eligible for an exchange of a product, you must email within the first 15 days of delivery. upon receipt of email we will respond shortly and discuss if you are eligible and further steps of sending out exchange.

customer satisfaction is our number one priority. please do not hesitate to contact us regarding a product or how we can improve. 

 

PACKAGING

prints sized 8x10 and below are packaged in a thick card stock envelope to ensure no damage during postal service.

prints sized 11x14 and up are rolled in a mailing tube to ensure no bending or damage during postal service. upon receiving your order in a mailing tube, gently remove the rolled up contents from the tube and wipe down with a dry cloth. for best care, it is highly recommended that these prints are framed so they can take their natural form.

 

COMMISSIONS

time frame 
upon placing a commission order, you will be asked if there is a certain date you would like your order to be completed by. if no due date is discussed, completion time ranges from 2-4 weeks of business unless stated otherwise.

files 
you will receive your files digitally via jpeg, png, pdf, or others upon request. an additional fee will be charged for printed commissions.

payment 
a 50% deposit is required in order to begin commission work. once the commission is finished and approved, the remaining balanced will be payed.

what if i change my mind?
deposits are required before the commission is started and are non-refundable.

 

COLLABORATIONS

if you are interested in collaborating on a project together, please reach out via the contact form! hope to hear from you!